Warm Weather Policy
Although it is not very common, CandyPros.com cannot guarantee that some products will not melt during transit. CandyPros.com is not responsible for products melted during transit.
Here are some helpful tips for shipping during warm weather:
Expedited Shipping: Use expedited shipping service (Next day, 2nd day, 3rd day). These types of services are expensive, but you can put an order for meltable candy (chocolate, gummies, taffy, and jellies) and another order for non-meltable candy. Use expedited shipping for meltable candy and ground shipping for non-meltable candy.
Ice Packs: At checkout, you will be able to purchase ice packs at low cost. We recommend using 1 ice pack for every 5lbs of meltable candy.
- Business Address: Use a business address as a shipping address. Most of the time, carriers deliver beforenoon to business addresses.
Track your package: If possible, track your package daily. By doing this you can make sure that you will be at home when you package is delivered. Otherwise, your package will be left outside where the sun can hit it.
Choose Shipping Date: During warm weather you can request to have your order (if includes meltable product) shipped Monday through Wednesday to avoid packages being stored in a FedEx hub over the weekend. Let us know if you want CandyPros to ship your order on a Monday, Tuesday, or Wednesday within 5 hours of placing your order. If order is released, we will not be able to cancel your order.
All these recommendations are as a precaution. We encourage all of customers to follow them when weather exceeds 65°F. Even though we include ice packs we cannot guarantee that your cannot wont melt. Ice packs last for no more than 36 hours depending on weather.